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Looking for a suitable job in Banking, Management, Premier Customer Service or IT (Business Analyst)

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For Salaried Positions Only
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M. Ali Khan

Cell: 714.794.5426
Anaheim, CA 92805

Focus:

Highly motivated, results driven professional with strong leadership skills and a proven track record for meeting or exceeding established performance goals, seeks a challenging opportunity to improve your bottom line by reducing costs, advancing worker productivity, and enhancing your company’s reputation in our community.

Competencies:

* Business Analysis
* Project Management
* Relationship Building
* Negotiations
* Conflict Resolution
* Problem Solving
* Effective Communications
* Sales/Marketing
* Business Acumen
* Professional Ethics

Experience Highlights:

Branch Manager
Community Loans of America (2012 – Present)

* Business Analysis
* Manages all aspects of branch operation
* Ensures financial results to plan through the proper execution of company policies and procedures
* Produces consistent customer growth through effective lending and collections practices, with an emphasis on customer satisfaction
* Supervises Account Representatives and Sales Representatives
* Develops co-workers to perform their duties skillfully
* Ensures staff proficiency in all products and programs
* Implements all corporate marketing initiatives
* Ensures urgency to meet performance targets
* Ensures branch operations comply with all local, state, and federal laws and regulations

Owner/Consultant
McKhan Consulting (2010-2011)

* Provided management, HR and educational consulting

Premier Banker
Wells Fargo Bank (2005-2010)

* Consistently ranked among top 10 performers in qualified profit for Wells Fargo Bank 4 years consecutively: $108,338 (2009), $136,560 (2008), $113,485 (2007), and $123,935 (2006)
* Identified and qualified high-value customers providing them specific products and services to meet their unique financial needs and goals
* Through commended customer service and sales roles, uncovered essential client financial requirements that led to appropriate product recommendations
* Increased company’s bottom line by maximizing the depth and profitability of customers relationships with sale specialists in retail lending, small business, investments, and other product areas
* Accentuated unique selling features to differentiate and position various banking products
* Provided world-class customer service as an essential member of the Wells Fargo Premier Banking team

Owner/Business Manager
McKhan Travel Agency (2000-2001)

* Launched McKhan Travel Agency from start-up to daily operations; within 1.5 years took the company from debt to profit with the development of over 50 accounts by analyzing and implementing effective customer service, sales and marketing; adopted a ‘client first’ mentality to promote repeat business
* Prepared comprehensive operating and capital budgets for the McKhan Travel Agency resulting in controlled labor and office expenses and increased profits
* Formed business alliances with key vendors negotiating all contractual matters with outside suppliers; established new customer accounts, approved credit, and managed daily operations of the firm
* Hired and trained sales staff with clear articulate methodologies stressing world-class customer service that not only satisfied our clients specific travel needs but also improved our bottom line
* Molded inexperienced workers into competent sales representatives through intensive mentoring and staff-development initiatives

Sales/Customer Service Representative
Orange County Register (2002-2005)
Barnes & Noble (2001-2002)
Honda, Inc. (2001-2001)
Fedex-Kinko’s (1999-2000)

* Sold newspaper subscriptions and other media products for the Orange County Register resulting in being awarded numerous honors for meeting and exceeding retention, customer service, and sales goals
* Provided in-depth customer service as a sales and information representative for Barnes & Noble Book Sellers
* Informed prospective car buyers about various vehicles of interest while ensuring a positive and caring buying experience with Honda, Inc.
* As a sales representative for Fedex-Kinko’s, related product benefits to customer’s needs thereby ensuring complete client satisfaction; linked customers with additional informational resources as a value-added service

Credentials:

Master of Business Administration (GPA 3.50)
University of Liverpool, United Kingdom

Certificate in Human Resources Management
California State University, Long Beach, CA

Awards:

* Recipient of the Wells Fargo ‘Premier Performer’ award 2008 and 2009
* Recipient of the Orange County Register ‘Outstanding Customer Retention’ award 2003-2005

Languages:

Fluency: English, Punjabi, Urdu, Siraeki
Competency: Portuguese, Farsi, German, Russian, Pashto